Return & Refund Policy

At DearDiamonds, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy below:

Important: Please contact us to authorize your return or exchange before sending it back to our address. This helps us log your request and send you a returns form to include in your package. If you skip this step, we might have trouble locating your return or exchange, which could delay processing. Return shipping costs are the responsibility of the customer. Don’t forget to keep your proof of postage!

  1. Returns:

    • We offer a 30-day refund policy. Please contact us at DearDiamonds.us@gmail.com

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

    • Your item needs to have the receipt or proof of purchase.

  2. Refunds:

    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

  3. Exchanges:

    • We’re happy to offer a 30-day exchange policy. To qualify, please ensure that your items are in their original packaging, unworn, and in a condition that can be resold. If we find that the items have been worn, we will return them to you. We do not refund shipping fees for exchanges or refunds, but we will send out the new exchange free of charge.

    • If you need to exchange an item for a different size or style, please contact us to arrange for an exchange.

  4. Shipping:

    • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement or issuing a refund.

  6. Non-Returnable Items:

    • Some items are non-returnable, including custom-made or personalized items. Please contact us if you have any questions about whether your item is eligible for return.

  7. How to Initiate a Return:

    • To initiate a return, please contact us at deardiamonds.us@gmail.com to request a return authorization. Please include your order number and the reason for the return in your email.

  8. Contact Us:

    • If you have any questions or concerns about our return and refund policy, please contact us at DearDiamonds.us@gmail.com

Thank you so much for choosing DearDiamonds! We truly appreciate your business and are dedicated to providing you with the best shopping experience possible.